Services-Training-Total-Quality-Management-Overview

Training - Total Quality Management Overview

Harrington Management Systems
Training
All Courses
Total Quality Management Overview

We train you so you won’t have to say I’m sorry - Dr. H. James Harrington

Total Quality Management Overview

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This two-day workshop provides mid- and upper-level managers with a clear understanding of the factors necessary for your company to achieve world-class stature.

A format combining lectures, videos and discussions focuses on the most effective ways to apply these quality management concepts to your specific situation. The role of the executive in leading the change process is emphasized.

Benefits

After completing this workshop, participants will be able to:

Avoid the costs of poor quality
Create an improvement-oriented corporate culture
Develop quality goals
Discuss the evolution of thinking about quality
Form employee teams and launch pilot projects
Identify internal customers and define their requirements
Recognize the necessity of being customer-oriented
Support the change process
Understand and use key improvement tools
Understand why quality is critical to continued success
Work with suppliers to improve quality

Audience

Mid- and Upper-Level managers

Duration

Two Days

Price

$1,495 per participant

The following discount applies to each of the classes:

Two or more participants from the same location 15% discount
Five or more participants from the same location, the sixth participant may attend the class at no cost.

Content

Creating Partnerships with Suppliers
Customer Orientation and Service
Developing Quality Goals
Implementation Considerations
Institutionalizing the Improvement
Internal Customers
The Cost of Poor Quality
The Total Quality Management System
Understanding the Experts (W. Edwards Deming, Joseph Juran, Philip Crosby, Kaoru Ishikawa, Genichi Taguchi, Masaaki Imai, and H. James Harrington)

Availability

Orlando

Atlantic City

Dallas

Chicago

Las Vegas

San Francisco

Los Angeles

UAE

China

Europe

Have a question or want to register? Click to Contact Us Today.