We train you so you won’t have to say I’m sorry - Dr. H. James Harrington

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Area Activity Analysis

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Overview

Performance improvement can best be accomplished by aligning each group and each individual within the organization with the organization; it provides each person with a means to improve the total performance of the group they work with. That’s what AAA is all about.

The Enhance Solutions Platform™ is an enterprise-class cloud service that improves the performance of the enterprise. You can leverage what you learn in this course with Enhance. Tell me more about the Enhance Solutions Platform.

In this course you can expect to:

  • Clarify your Natural Work Team's (NWT) real purpose.
  • Identify those time-consuming activities that do and do not support your mission.
  • Bring better alignment between your mission, activities, and the expectations of your internal and external customers.
  • Identify which activities add real value and which can be minimized or eliminated.
  • Understand how to make the transition from finding and fixing problems to preventing them.
  • Align your employee’s activities with the NWT’s priorities.
  • Define a comprehensive measurement system for the critical activities that take place within your NWT and set performance standards for each of them.
  • Put together an implementation plan to make it all happen.
  • Clarify your requirements for your internal and external suppliers and measure their performance.

Of all the tools available today we feel that this approach provides the best foundation for establishing community relationships and a desire to satisfy customers, both internal and external. It is the best way to establish internal customer relations.

Benefits

After completing this workshop, the participants will have been instructed how to do the following:

  • Establish agreed-to efficiency measurements
  • Establish agreed-to effectiveness measurements
  • Establish four-way communication links
  • Help the employees feel that they are part of the team
  • Ensure that all employees are involved in setting work standards and are committed to results
  • Define improvement opportunities and how to take advantage of them
  • Establish performance standards

Of all the tools available today we feel that this approach provides the best foundation for establishing community relationships and a desire to satisfy customers, both internal and external. It is the best way to establish internal customer relations.

Audience

Although in the long run everyone may need some training in this class, this course is for representatives from each major function within the organization that have any interface with other parts of the organization.

Content

This course establishes customer/supplier relationships from the suppliers to the consumer. The following diagram shows the cascading customer/supplier model that is developed for every Natural Work Team.

The Cascading Customer/Supplier Model

Availability

Orlando
  • not offered
Atlantic City
  • October
Dallas
  • not offered
Chicago
  • not offered
Las Vegas
  • November
San Francisco
  • not offered
Los Angeles
  • not offered
UAE
  • not offered
China
  • November
Europe
  • not offered

Duration
Three Days
Price

$1,595 per participant

The following discount applies to each of the classes:

  • Two or more participants from the same location 15% discount
  • Five or more participants from the same location, the sixth participant may attend the class at no cost.