I have learned from much trial and error that although you can't change the direction of the wind, an innovative person can always adjust their sails to always reach the goals of destination.
Areas of Expertise
Frank is recognized as one of the world leaders in applying quality measurement and Lean Six Sigma methodologies to business processes. He has written and published/co-published over 50 books and hundreds of technical papers on business management, quality improvement, change management, knowledge management, logistics and teambuilding, and has received numerous awards for community leadership, service to third world countries and student mentoring.
Past Experience
Extensive knowledge in NRC, FDA, GMP & NASA quality system requirements
An expert in ISO-9000, QS-9000/14000/18000 and integrated Lean Six Sigma Quality System Standards and processes; Frank has degrees from St. John’s University and advanced studies at NYU, as well as an Honorary Doctor of Divinity degree.
Since 1986, he has been responsible for overseeing the implementation of Quality Management systems with organizations in such diverse industries as telecommunications and utilities, federal, state and local government agencies, public administration and safety, pharmaceuticals, insurance/banking, manufacturing, and institutes of higher learning
In 2002, he joined The Harrington Group as the Chief Operating Officer and Executive Vice-President
Has held Executive Management positions with Florida Power and Light and FPL Group
Founding General Manager and COO of QualTec Quality Services for seven years.
Typical Projects
Installation of TQM Systems at Florida Power and Light
Installation of ISO 9000 on various organizations
Author of a series of tools on Quality and Performance Improvement
Lead the Technical Group Committee for the US developing ISO Innovation Standards
Written and published/co-published over 35 books and hundreds of technical papers on business management, quality improvement, change management, knowledge management, logistics and team building, and has received numerous awards for community leadership, service to the third world countries, and student mentoring
Positions, Awards and Recognition
Chancellor of the Harrington Academy
Chairman and President of Strategy Associates, Inc
Chairman of the Board for a number of businesses
One of the very few Grand Master Black Belts
Instructor and Technology Advisor at the University of Central Florida in Orlando, Florida
